Yes we sure do. We incluede free shipping over 50 Euro within Europe.

Our current processing time is 1-5 business day.

Standard Shipping:

Austria: 2 - 3 working days
Germany: 3 - 5 working days
Hungary: 3 -5 working days
Europe: 5 - 15 working days
USA & Canada: 7 - 15 working days
Rest of World: 10 - 20 working days

Once your order has been dispatched, you'll receive an automated tracking number via email. If you don’t see the email or need further assistance, just reach out to us at hello@moos3d.com, and we’ll be glad to help!

Please always check your spam or promoted folders. If it’s not there, please check your e-mail address was added correctly. After all contact us below with the full name on the order and date it was placed and we will look into that for you.

For detailed instructions on how to use our cookie cutters and stamps effectively, please visit our user guide.

Yes, our cutters and stamps are made from PLA+ plastic which is derived from renewable resources and is 100% Biodegradable. You can bake with confidence knowing that our products are food contact safe.

Our products are not dishwasher safe, please hand wash in lukewarm soapy water with a soft bottle brush. Do not soak. Do not expose to temperatures above 50°C as this can damage the product. Store in a cool, dry place. For any dough stuck in the cutter, use a little brush to gently brush it off. Wash all cutters before first use.

Yes, we can support with any customized design as well. Please reach out to us at hello@moos3d.com, and we’ll be delighted to help!

To be eligible for a return, items must be unused and in their original packaging. Used items will be rejected, and refunds will not be processed. If you need to return your order, please email us at hello@moos3d.com .

Delivery lost or damages:

• Damaged Items: Please send us email us with good quality photos of the damaged packaging and item. Once responsibility is provided by the delivery company we can offer a replacement or a refund.

• Lost Parcels: If your package hasn’t arrived within 15 calendar days after the expected delivery date, write us. We will assist to forwarding the issue to the shipping company.

Returns for customized item is only applicable when damaged during shipment. We are not able to offer a replacement or refund when you changed your mind regarding the design.